FAQs– Tiger Darts

Can you do Screw point conversion on any brand?

Yes we can do the screw point modification on any standard steel tip barrels of any brand and customs also.

Do I need to send all barrels for broken point dart removal?

No, just the broken one, unless you want all repointed.

Do I need to remove the points myself?

For the Screw Point Conversion service, it is helpful if you can send the darts without the points. But if you do not have the tools we can do this for you (free of charge) and return the old points. For other services, point removal is not necessary. Remember to use a point protector or wrap the points for safety when posting.

How long do your services it take?

Current turnaround, once we receive the darts is 2-3 working/business days.

Can you do soft tip conversions?

No. We don't currently offer this service.

Can I buy a set of darts to be sent to you directly to be serviced?

Yes. But please contact us first to make sure we know which darts you are sending and if the supplier uses Royal Mail for shipping.

With the Screw Point Conversion service, will I get my old points back after?

Yes. We always send all points and accessories sent to us back to you.

Where do I send my darts to be serviced?

For all services (Dart Repairs & Modifications and Design & Customisation), send them via ROYAL MAIL to: PO Box 173, Blyth, Northumberland, NE24 9HE. If you need to send via any other courier, please contact us first as your darts my not get delivered to us efficiently.

Can I drop off my darts for a service at your place?

Unfortunately not. We don't have a manned location for drop-offs.

Do I pay to send my darts to you?

Yes. We recommend using Royal Mail and sending with a tracked service.

What happens if my darts are lost on the way to you?

When sending darts to us for a service, the parcel remains your responsibility until it is received and checked into our system.

If a courier marks a parcel as delivered but we haven’t received it, we’re unfortunately unable to locate or reimburse the darts. In these cases, any investigation or compensation claim needs to be raised directly with the courier used.

If the parcel does later arrive with us, we’ll contact you straight away.

We strongly recommend using a tracked and insured delivery service when sending darts to us.

How do I place an order?

Simply use the the website. If you have a request that isn't listed on the website as either a product or service, please feel free to contact us and we'll see what we can do.

Are there discounts if ordering more than one product or service?

We offer various discounts on all services, generally for 3 or more sets, for instance on Screw Point Conversion, the discount is £5 off per set. Look out for seasonal discounts for products and services throughout the year.

Do you ship outside the uk?

Yes. We currently ship to UK, Ireland and most of Europe, the Middle East, North America, Canada, Oceania and various locations in Asia.

What about customs, duties & taxes?

We strive to minimise the occurrence of any additional charges for our customers, and we do our utmost to ensure that your order is processed and shipped in a way that complies with customs regulations. However, please note that customers are ultimately responsible for any customs fees, duties, or taxes that may apply upon delivery. These charges are not included in the shipping costs and are beyond our control.

Are there age restrictions on buying darts?

Yes. Darts and dart points may be classed as age-restricted or controlled items depending on the country they are sold to or imported into.

United Kingdom
In the United Kingdom, it is illegal to sell darts or dart points to anyone under the age of 18. By placing an order with us, you confirm that you are 18 years of age or older.

International orders
For customers outside the UK, age restrictions and import rules vary by country. While darts are generally considered sporting equipment, some regions apply additional controls to items with sharp points.

By placing an international order, you confirm that:

You meet the legal age requirement in your country or region
The items ordered are legal to import, possess, and use at your delivery address
You accept responsibility for compliance with local laws and customs regulations

If an order cannot be legally supplied or delivered due to age or import restrictions, we reserve the right to cancel the order and issue a refund (excluding any non-recoverable shipping or customs costs).

What Payment Methods Are Accepted?

We accept all major cards, plus ApplePay, Google Pay (GPay), PayPal, Shopify Shop and Klarna.

A number of these also support instalments too, if you would prefer over a period of time instead of immediately.

Is Buying Online Safe?

Yes, it certainly is and in many cases it's more secure and safe than with cash in a shop.

We've secured our website with high-end encryption. Always check for the padlock in your browser address bar.

Do I have to pay anything to return my items?

Just the postage cost. We'll cover the rest, we're nice like that!

How do I return an item?

To get the process started, please contact us by emailing wtf@tigerdarts.com within 14 calendar days, letting us know what's wrong. We will then look into the best solution and course of action.

What happens if something goes wrong with the service and my darts are damaged?

We know how much you care about your prized possessions, we're skilled craftsman and take the utmost care when handling them. However, accidents do happen (very rarely!). We are insured, and where possible we'll replace like-for-like. If not possible, we discuss with the customer a satisfactory alternative.

Do You Love A Curry Night?

Yes, we love it, thanks for asking... Feel free to send us a Jalfrezi and Tiger Beer!

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